Frequently Asked Questions

What are Snack Boxes? 

- Snack Boxes are an assortment of Canadian snacks and treats that are delivered to you every month or whenever you choose.

When will my snacksEh order be shipped?

- Please allow 2-4 business days for your order to be shipped.

How long does it take to receive my order after it is shipped?

 Standard Shipping in Canada 4-8 Business Days on Average

 Express Shipping in Canada

3-5 Business Days on Average
Local Pick-Up/Delivery Monday to Friday


What kind of snacks are in the Snack Boxes?

- Each Snack Box is built with Canadian tastes in mind. We specially craft each Snack Box to compliment Canadian culture, but also add other snacks that we have available from around the world to provide a rounded snacking experience.

How many snacks are in each Snack Box?

Each Snack Box will contain an equal or greater amount of value. As an example, The Mini Snack Box has a price of $14.99 and is filled with $14.99 worth of items or more.

What if I don't want a Snack Box?

If you don't feel like ordering a Snack Box, you can handpick any products that you choose and order those. There is no minimum or maximum amount of products you can choose. Just a single purchase to satisfy your snacking needs.

 What is your return/exchange policy?

- Snacks cannot be returned or exchanged after purchase. If you are unsatisfied with your purchase, don't hesitate to contact us and we will happily listen to any feedback.

I didn't like certain snacks, but still want to order a Snack Box. What do I do?

At snacksEh, our goal is to provide you with a Canadian tastebud experience while also adding other available products from around the world. If you did not enjoy a snack, please send us some feedback and we will make a note on your account.

I have allergies, what can I do?

- If you have allergies, such as a nut allergy, please specify that at checkout so that you are less likely to receive a product with an allergen in it. You may also want to consider ordering products individually to ensure that you receive products that fit your lifestyle. DISCLAIMER: If you do receive a product that may have an allergen in it, read the ingredients label carefully. If you are unsure about the ingredients, please DO NOT consume that product. Please eat snacks at your own risk. snacksEh will not be held responsible for any allergy related incidents. Any ordered snacks may contain gluten, wheat, peanuts, and other common food allergens.

What is your discount code policy?

- Discount codes must be entered at the time of checkout. 

Can I bulk order a particular product? 

- If you really enjoy a product or would like a bulk order, you may enter our shop and order it individually. Specify the quantity that you would like and we will ship it to you within 5 business days.